As per provincial law, you will need to bring a valid government-issued photo-ID which shows that you are at least 19 years of age. Acceptable forms of ID can include a driver’s license, passport, or Ontario Photo Card. It’s important to note that the store staff will check your ID at the entrance, so make sure to have it with you before you arrive.
You can use Cash, Debit, Credit (Visa or Mastercard), or Wavy Gift-Cards as payment.
In Ontario, customers can purchase up to 30 grams of dried cannabis (or its equivalent) per visit.
No, according to the regulations set by the Ontario government’s Alcohol and Gaming Commission, cannabis products cannot be returned to a dispensary once they have been purchased. This applies to all cannabis products, including dried flower, pre-rolls, edibles, concentrates, and topicals.
The reason for this is that cannabis is considered a controlled substance, and once it has been sold, it cannot be returned or resold due to safety concerns. Even if the product has not been opened or used, it cannot be returned to the dispensary for a refund or exchange.
No, only of-age customers (19 years or older) are able to visit Wavy.
You can place an order online by visiting our website. Browse our products, add items to your cart, then proceed to the online checkout. You can choose to pay in store, or pay online.
Occasionally order confirmation alerts don’t send! Typically, we receive and prepare orders quickly, within a few minutes of receiving them. Your order will likely still be ready when you arrive, but you can always call – (613) 747-9289 – to check!
We are legally not allowed to ship any cannabis products.
We do not offer delivery at this time.
Have a physical copy of your ID and payment method ready to go. The ID must match the name on the order, and the credit/debit card must match the last four digits of the card that was used to pay for your order. Due to persistent fraudulent activity with prepaid online orders, our staff are asked to check these, no exceptions.
Photos of ID and/or payment method will not be accepted.
If your payment method and/or ID do not match your order, the order will be cancelled and the payment will be reversed immediately.
Clogged vapes can often be fixed by placing the vape cartridge (do not include the battery) in a ziploc bag and running it under warm water for 2 – 5 minutes. Occasionally, if the mouthpiece is clogged, a toothpick or small poker can be used to unclog it- just don’t push down too far or too hard! Unscrewing the cart, hauling on it (or blowing on it from the bottom), and then reattaching it to the battery may also help. Before vaping with that cart again, try to use the preheat function on your battery.
If the connection point between your cart and battery is dirty (or if distillate has been leaking), it is essential that you clean up both the cart and battery.
The Wavy button-activated vape batteries have the following settings…
→ On/Off – 5 clicks
→ Temperature Change – 3 clicks
→ Low Temperature – White (2.7V)
→ Middle Temperature – Blue (3.1V)
→ High Temperature – Red (3.6V)
→ Preheat – 2 clicks
The Wavy breath-activated battery is easy to use. Simply inhale!
Keep vape cartridges and disposable vape pens in a dry, cool place (at room temperature). Turn them off and remove the cartridge from the battery when not in use. Store the carts upright. Be mindful not to leave your vape in a car, as extreme temperatures (ie. harsh winters and hot summers) will affect the hardware’s longevity and quality of the product.
Hauling on your vape excessively, or with long pulls, can cause the vape to overheat – which may cause the vape to malfunction. As well, THC distillate carts should be vaped at lower temperatures, always start vaping your cart on the lowest temperature setting.
Do not overtighten the cart. This can restrict airflow and damage the connection point between the cart and battery.
Air Travel – High altitude and cabin pressure may cause a vape to malfunction, regardless of whether it’s packed in carry-on or checked baggage.
Labels on cannabis products always list two figures for the THC and two figures for the CBD.
“THC” or “CBD” refers to the quantity of active cannabinoids contained in the product at the time of purchase before it is heated by vaping, smoking or cooking. “Total THC” or “Total CBD” refers to the levels of active cannabinoids in the cannabis after it has been prepared for consumption by heating through vaping, smoking, or cooking. Total THC and Total CBD is usually what the consumer is interested in.